Return & Exchange Policy

Important: An unboxing video is mandatory for all returns or exchanges. The video must clearly show the product, packaging, and box exactly as you received them. Returns without this video cannot be processed.

Return window

You may request a return or exchange within 3 days from the date you receive your order. Products must be returned in the same condition as shipped — unused, unwashed, uncut, and unaltered.

Non-returnable items

• Sale items (non-returnable).
• Gift cards (non-returnable).
• Certain items eligible for exchange only (not return): Buns / Scrunchies, Clip-in Streaks.
• Items showing signs of use (washed, cut, brushed for curly/wavy hair, or otherwise altered) will be rejected.

How to initiate a return or exchange

1. Record an unboxing video when you open the package. Make sure the product, inner packaging, and outer box are clearly visible.
2. Email support@ewahair.com with:
   • Order number
   • Reason for return/exchange
   • The unboxing video (attach file or share a link)
   • Proof of purchase / receipt
3. Wait for return approval and shipping instructions from our support team. Do not ship the item before receiving approval. Unauthorized returns will not be accepted.

Inspection & processing

After we receive your return, our team will inspect the item to confirm it meets return conditions (unopened/unused and accompanied by an unboxing video and receipt). We will notify you by email with the approval status.

Exchanges

To exchange, return the original item per the instructions above. Once approved and received, place a new order for the replacement item on the website. Contact support to check if we can reserve the replacement while your return is processed.

Refunds

Approved refunds are processed within 7–10 business days after inspection and approval. Refunds are issued to the original payment method. If more than 15 days have passed since approval and you have not received your refund, contact support@ewahair.com.

Damaged, defective or incorrect items

If your order arrives defective, damaged, or incorrect, contact us immediately at support@ewahair.com with the unboxing video and photos so we can resolve the issue promptly.

Additional notes

• Returns that fail to meet policy conditions (missing unboxing video, used/altered items, missing proof of purchase) will be rejected and returned to sender at the customer's cost.
• Customers are responsible for return shipping unless we explicitly approve return shipping (for example, when an item arrived damaged or incorrect).
• This policy may be updated from time to time. Please check the website for the latest version.

Contact: support@ewahair.com